We take responsibility for our activities and
are committed to achieving the highest possible standard of
customer care. We make every effort to uphold our service standards
by providing a service that is efficient, reliable, personal,
professional and transparent.
Our application process aims to ensure that
investments are placed with viable businesses. Our primary concern
is making serviceable and prudent investments. Although each
proposal receives careful attention, we cannot commit to agreeing
to every application.
If you have a complaint about a commercial
investment decision, please contact us.
Our fund managers will be happy to discuss any aspect of their
decision making process. If an application is declined, only
additional supporting information is likely to result in that
decision being reversed.
If you have a complaint about the way an
application has been handled, please contact
us. We will be happy to investigate and deal with any
For any other type of complaints outside of an
application decision, please use our contact
We can be contacted
between 9am and 5pm, Monday to Friday. If you need to speak to us
outside these hours, you can email us or leave a message on our
answer phone and we will call you back the next working day.