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26/03/2015

A multi-million public-private funding package helps TCC build its new contact centre at Wirral Waters Enterprise Zone

One of the Wirral’s largest employers, The Contact Company (TCC), is using a multi-million package of public and private funding from Barclays, The North West Fund for Loans Plus as well as the Regional Growth Fund to construct its new state-of-art contact centre on the Wirral.

The Liverpool City Region Local Enterprise Partnership and Wirral Chamber of Commerce have also provided the company, which already employs 220 staff in Birkenhead, with additional support.

With construction work on schedule, TCC will move into the new 900-seat centre later this year.  The move will enable TCC to continue expanding and increase the range of services it provides.

TCC has gone from strength to strength since Managing Director Asif Hamid set it up in 2009 and today its annual turnover exceeds £11 million.

“Our skilled and loyal staff are key to our business model and we’ve built our business by closely tailoring our services to suit our customers’ specific needs.  This has given us a real competitive edge and boosted our reputation.  Our new business levels are up and we’re ambitious for the future.

“Moving to new premises will increase our capacity, allow us to service new customers and also introduce a host of new services.  We’re also planning to take on more staff locally as we grow.  We’ve combined our own funds with an impressive funding package to get the project off the ground,” Asif explained.

The six-figure loan from The North West Fund for Loans Plus, which is managed by FW Capital, completed TCC’s funding package, enabling the multi-million-pound project to go ahead. 

Simon Berry, Senior investment executive at FW Capital said: “The Contact Company has grown consistently since Asif set it up.  In just over 4 years, he and his team have built a thriving and sustainable company with considerable long-term potential. This project is one of the first developments in the Wirral Waters Enterprise Zone and will provide a jobs boost for the area.

“Our loan provided the much-needed final piece of the funding jigsaw that enabled The Contact Company to go ahead with the project.  We were able to join forces with a range of local partners to come up with a comprehensive package of funding and other assistance.  It’s an excellent example of the impact investments from the North West Fund for Loans Plus can have.”

TCC provides customers with high quality, flexible and fully scalable support from its UK contact centre.  It has earned a reputation for providing services that add value to its customers’ business propositions.

Ian Wilby, Relationship Director at Barclays Corporate Banking in Liverpool commented, "The Contact Company is a well-run, growing North West business and is now ideally positioned to continue on its growth track over the coming years. We have built a strong relationship with the management team so that we understand the key drivers for the business which, in turn, has enabled us to deliver a funding solution that fully satisfies their on-going requirements.”

North West Fund Loans Plus